Most common questions are answered with the information provided at the links below.
Please refer to the links below for possible answers to your questions before contacting us:
**** Please Note – The Office will be closed from Tuesday September 6, 2016 thru Tuesday, September 13, 2016
No Customer Service will be available via Email or Phone during this time.
We apologize in advance for any inconvenience.
Orders can still be placed online during this time.
Please be sure to add a note on the order if you have a certain deadline.
If you have already placed an order & notified us of a certain deadline,
your order will still be completed and shipped to make your deadline.
All other orders will be completed and shipped in the Standard 4-10 week time.
If you still have questions, Here's how to get in touch with us:
Mailing Address: Heirloom Hourglass LLC
135 Summit Road Ext.
Newport, NY 13416
Toll Free Fax: 1-866-554-4352
Email is the best way to contact us.
Please allow 2-4 Business Days for responses -
most of our time is spent in the workshop handcrafting your hourglass.
Our Normal Office Business Hours Are:
M-F 9AM - 5PM EST, United States, Closed Weekends - Please Contact Us Via Email Anytime
Someone Will Get Back To You Within 2-4 Business Days
Email is always a quicker way of reaching us, especially during busy seasons such as the heart of wedding season and Christmas season. Someone Will Get Back To You Within 2-4 Business Days
Please Note: Please add us to your "approved contacts" list if you have spam blockers on your email (especially aol and comcast users) accounts to ensure that you receive our emails. Many times email spam blockers filter out emails coming from a business.
At Heirloom Hourglass, we work hard everyday to earn your business and to ensure your complete satisfaction with our products.
We do not have a physical location open to the public at this time. While we work hard to respond to every inquiry quickly, response times may be a few days, especially during our busy seasons.
If you are inquiring about an order that has already been placed - Please be sure to provide us with the name and email address the order was placed under and the date the order was placed.