If you would like to return or exchange an item you have purchased from Heirloom Hourglass, please include product and invoice in the original packaging and send it to us at:

Heirloom Hourglass LLC

135 Summit Road Extension

Newport, NY  13416

*** Personalized, Engraved, and Custom orders are non refundable. Shipping Charges are Non refundable.

We are committed to continuous improvement - be sure to include a note specifically explaining your concern. Also, please indicate whether you'd like us to issue you a replacement or credit. Please include the shipping label from the outside of your package and a copy of your receipt from your order for identification purposes.