Most common questions are answered on our Product Details Page, 
Frequently Asked Questions Page, and 
Ordering, Production Times, and Shipping Information Page.
These can be found on the drop down tab under About at the top of the page. 
If you still have questions not answered on these information pages,
Here's how to get in touch with us:
CHAT is the best way to contact us. 
CHAT is available on the home page.
Mailing Address: Heirloom Hourglass LLC
135 Summit Road Ext.
Newport, NY 13416
Phone: 1-315-845-1528
Toll Free Fax: 1-866-554-4352
Our Normal Office Business Hours Are:
M-F 9AM - 5PM EST, United States, Closed Weekends
Please Contact Us Via CHAT or Email Anytime
Someone Will Get Back To You Within 2-4 Business Days for responses - most of our time is spent in the workshop handcrafting orders.
Please Note: Please add us to your "approved contacts" list if you have spam blockers on your email (especially aol and comcast users) accounts to ensure that you receive our emails. Many times email spam blockers filter out emails coming from a business.
At Heirloom Hourglass, we work hard everyday to earn your business and to ensure your complete satisfaction with our products.
We do not have a physical location open to the public at this time. While we work hard to respond to every inquiry quickly, response times may be a few days, especially during our busy seasons.
If you are inquiring about an order that has already been placed - Please be sure to provide us with the name and email address the order was placed under and the date the order was placed.