Frequently Asked Questions

Frequently Asked Questions - FAQ's 

Below are the answers to some frequently asked questions.
If you can’t find the answer to your question here or on another page of our website, please send us a message on Chat on the home page.
 
Q. Do you ship outside of The United States.
A. Yes We Do! We Ship Worldwide!

Q: How much sand should I fill my Heirloom Hourglass with?
A: Heirloom Hourglass Unity Sand Ceremony Hourglasses
can hold up to 20 ounces of sand.
We recommend filling them with 8-12 ounces for the best appearance.

Q: Is there any assembly required?
A: No assembly is required.
Your Heirloom Hourglass comes to you fully assembled and ready to be filled with sand or soil you collect yourself, sand you also purchase form us or purchase local to you. You can easily open and close your Heirloom Hourglass  anytime you wish. Your Heirloom Hourglass can be opened, filled or emptied, and sealed at anytime if you want to add more or take some out.  

Q: What size are Heirloom Hourglasses?
A: Heirloom Hourglasses are approximately 9 5/8” tall and 6” around. 

Q: How long will the sand run for?
A: The run time for each Heirloom Hourglass is completely unique to you, and this is one of the best things about Heirloom Hourglass – just like our customers and your unique “Once In A Lifetime” moments, no two are exactly alike. You can fill Heirloom Hourglass with sands you get from nearly any location in the world or with colored sand. Things like the size and shape of the sand grains, the moisture content, and the amount you put in your Heirloom Hourglass will all affect the run time.

Q: I don't really like the standard charm closures on a certain hourglass I like - Can I change them? I’d like to have my hourglass come with a gold ship wheel on one side and a gold anchor on the other…can I do that?
A: Yes. All Heirloom Hourglasses come standard with the charm closure mentioned in the individual product descriptions and shown in the images of the product for the price shown. If you would like to upgrade the standard charm closure with a custom charm closure, just also order the charm you want and it will come in place of the standard charm. Please note - When you order a custom charm closure, it replaces the standard closure. The hourglass will not come with the standard charm closures and the custom closures when custom closures are purchased. 

Q: My fiancé and I want to incorporate our children into our Wedding Ceremony. Do you offer a way to do that?
A: Yes, please visit the Family Hourglass Unity Sand Ceremony Information page for family ceremony information and wording.

Q: My spouse and I are renewing our vows – do you offer a Vow Renewal Ceremony?
A: Yes, Heirloom Hourglass is very popular for use in Vow Renewals. Please check out the various ceremony options, or contact us if you’d like us to help you create your own custom ceremony!

Q: I love the hourglass unity ceremonies offered on your website, but I’d like to have it changed a little to suit my style – is that possible?
A: Yes, send us your wedding ceremony, vow renewal ceremony, family ceremony, or any custom ceremony the way you want it written, and we’ll prepare a custom ceremony for you at no extra charge. We prepare ceremonies that people write themselves all the time. You can still select from your choice of ceremony papers. The package prices stay the same.

Q: Do I have to ship the hourglass back to you after the ceremony for you to seal it and then ship it back to me?
A: No, there is no need to ship the hourglass back to us to seal it. You fill the hourglass and then seal it with the charm closure or closures. We designed it this way so you can seal it yourself and turn it over to let the sand start flowing and combine during the ceremony. This also eliminates the added costs and risk in shipping it back to us and then us shipping it a second time back to you. Heirloom Hourglass makes it possible for you to Bring Your Once in a Lifetime home and place this special keepsake from your wedding or special occasion in your home right away.
Q: If my Heirloom Hourglass ever gets broken, can you help?
A: Yes, we offer complete repair and replacement services if your hourglass ever gets broken. Accidents and unforeseeable events happen all the time, and we’re here to help! Heirloom Hourglass is designed and built to preserve your special moments for many lifetimes, but if something ever happens to yours, contact us. The charges for repairs and replacements are calculated on a per job basis.

Q: We live in Oklahoma and we're traveling to Florida to get married. Will you ship our Heirloom Hourglass and accessories to our destination Wedding location in advance of our arrival?
A: Yes, we ship Heirloom Hourglass all over the world, and we’ll be pleased to have your order delivered to the location where you are getting married in advance of the ceremony.

Q: Your website says it takes 2-4 weeks plus shipping before I’ll receive my order. My Wedding is in 3 weeks and I want to have an Heirloom Hourglass, can you help me?
A: Yes. Please be sure to add a note on your order with the date you need to receive your order by. If you need the hourglass in less than 3 weeks, please select the Priority Shipping option. If you need it in less than 2 weeks, please select the Express Shipping option. We can usually accommodate most rush deadlines. Heirloom Hourglasses are handcrafted, not “off-the-shelf” items, but we will work around the clock to deliver by your Wedding or Special Occasion date if we can do it! We’ve made many dates that didn’t seem possible at first, and we want to do everything we can to make Heirloom Hourglass a part of your special day!

Q: Do you do custom work not shown on the website?
A: Yes, we have produced many custom Heirloom Hourglasses to our customers’ specifications. The possibilities are limited only by your imagination, time frame, and budget. Please message us on chat on the home page with what you are looking for.

Q: Will regular beach sand from any beach flow through my Heirloom Hourglass?
A: Almost any sand from any location will flow through your Heirloom Hourglass after being properly screened. A collection kit is included in the price of every Heirloom Hourglass, and it contains everything you need to collect you sand, screen your sand, and fill your hourglass. 

Q: I want my Heirloom Hourglass to last for generations. How do I care for it?
A: Heirloom Hourglass is like a fine piece of furniture – you should avoid drops, dings, spills, and scratches. Simply wiping the Heirloom Hourglass down with a non-abrasive cloth from time to time will keep it shining! Avoiding long term exposure to the sun and elements will prevent discoloration and damage. Be assured that your Heirloom Hourglass is designed to last for many generations!

Q: If I’m buying something that is to be a family heirloom, quality is important – is Heirloom Hourglass made using high quality materials?
A: Buy with confidence – Heirloom Hourglasses are constructed from the same materials you would expect to find in today’s luxury homes or yachts. We use native wood species like walnut, cherry, hard white maple, birch, and red oak, as well as our proprietary Oceanstone material, and premium hand-blown glass. All Heirloom Hourglass Unity Sand Ceremony Hourglasses have been proudly handcrafted in Upstate New York State since 2007. Heirloom Hourglass is The Original Wedding Unity Sand Ceremony Hourglass and The Only Wedding Hourglass actually Made in The US. 

Q: I want to fill my Heirloom Hourglass with shells, pebbles, un-screened sand, soil, and other materials. Does it matter if they don’t all flow through the middle hole?
A: Part of what makes Heirloom Hourglass special is that you can fill it whenever you wish with whatever fits that you feel best represents your “Once In A Lifetime” moment. We don’t recommend filling your Heirloom Hourglass with liquids, abrasive materials, or hazardous materials, but we find that a wide variety of items can be used to fit your personality and tastes. Items that are not screened properly may not flow through the center hole, but can still be used if you desire. Heirloom Hourglass can be filled with different colors of sand, shells, sea glass, or whatever you wish!

Q: Can I use different sands and soils from multiple locations?
A: Absolutely. Some people have told us that they purchased their Heirloom Hourglass as a gift for a loved one, and filled it with sands and soils from many different places. One customer told us that she filled an Heirloom Hourglass with the following items as a Christmas gift to her Husband:
• Soil from the grounds of the new house they built
• Sands from the first beach they ever went to together
• Sands from the first cruise they ever went on together
• Soil from the grounds near the Church they were married at
• Tiny diamond shaped pebbles the couple liked to collect together
• Colored sand that matched each of their Birthstones
So Romantic!
Q: Do you accept Venmo payments?
A: Yes we do. Venmo payments are accepted thru PayPal if you have a Venmo account. Just select this option during checkout.
Q: Do you have Payment Plans?
A: Yes. Payment options are available thru Shop Pay and PayPal. If you do not have an account with either of those options, please send us a message on Chat on the home page about Layaway Plans.